How we work with consumers
Caring about consumers is the foundation of our business. Hear from our President and CEO, Ashish Masih, and colleagues on how we work with consumers and the essential role we play in the credit ecosystem.
Our Mission
Creating pathways to economic freedom
Our Vision
We help make credit accessible by partnering with consumers to restore their financial health
Our Values
We care
We put people first and engage with honesty, empathy, and respect
We find a better way
We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results
We are inclusive and collaborative
We embrace our differences and work together to ensure every individual can thrive
Encore means more
We always go the extra mile for our consumers, our colleagues, our clients, and our investors. It's what sets us apart.
Encore means more for consumers
The call handler was very helpful and is probably the most understanding person I’ve ever spoken to at a collection agency.
Thank you.
Consumer | UK
Encore means more for colleagues
Thanks to the tuition reimbursement program, I’ve been able to pay for all my studies… which is a great opportunity for me to continue growing personally and professionally.
Group Manager | Costa Rica
Encore means more for clients
In just six weeks, Encore mobilized a pilot to help us collect back £12m in debt, while also providing suitable solutions and assistance to vulnerable consumers.
STW | Encore Capital Group client
Our Path to Building a Healthier Credit Ecosystem
As we navigate our road to success, our Mission, Vision and Values are here to help guide the way. They represent Encore, who we are and what we stand for.
Watch our video to see how.
Awards and Achievements
We see the power in our actions, our impact on consumers and employees, and the significance of our role in contributing to a healthy credit ecosystem. We have been recognized it for it, too.
Diversity & Inclusion
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2020 Women on Boards (U.S.)
Winning 'W' Company for Female Board Representation
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Working Mother Media and AVTAR Group
100 Best Companies for Women in India
Volunteerism
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Corporation for National & Community Service (2015 - 2019)
U.S. Presidential Volunteer Service Award
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Kent Messenger Volunteering Awards
Top Employer Assisted Volunteer Team
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Kent Messenger Volunteering Awards
Overall Employer Assisted Volunteer Team of the Year
Customer Service Excellence
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CCS Awards 2020
Law Firm of the Year Award, Credit Awards 2021
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Best Legal Service Provider
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Best Legal and Advisory Service Award, Lending Awards 2021
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Blue Prism Customer Excellence Awards 2022
APAC All-Star Award for Innovation Excellence in RPA and Intelligent Automation
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Credit Awards
Debt Purchaser of the Year
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Collections and Customer Service Awards 2019
Law Firm of the Year
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Institute of Customer Service
ICS Service Mark
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Collections and Customer Service Awards 2020
Best Legal Services
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Credit and Collections Technology Awards 2020
Contact Centre Solution
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Collections and Customer Service Awards 2021
Best use of Technology
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UK Customer Satisfaction Awards 2021
Best Application of Technology Award
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Credit Services Association Awards 2021
Innovation Award
Employee Advocacy
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July 2022 to July 2023
Great Place to Work Certified™️
France
Ireland
Portugal -
Aug 2022 to Aug 2023
Great Place to Work Certified™️
Costa Rica
India
Spain
UK -
Avtar and Seramount's Sixth Annual Study
Hall of Fame, 100 Best Companies for Women 2021
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The Economic Times
Best Organizations for Women 2022
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UK Satisfaction Awards
Employee Engagement Strategy of the Year
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Great Place to Work India
India’s Best Workplaces
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UK National Contact Centre Awards (Wescot)
Silver Team Manager Award
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Hull and Humber (Wescot)
Top 30 Under 30
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Credit Awards 2020
Best Company to Work for Service Provider
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UK Contact Centre Awards
Team Leader/Manager of the Year - Bronze
Environmental Sustainability
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Costa Rica Ministry of Environment and Energy
Blue Flag Ecological Certification