Senior Vice President,
Chief Information Officer
Monique Dumais-Chrisope joined Encore Capital Group in 2019 and serves as Senior Vice President, Chief Information Officer for Encore Capital Group and Midland Credit Management. In this role, Ms. Dumais-Chrisope is responsible for enabling the business to achieve its goals by delivering strategic technology solutions through a robust infrastructure, secure framework, stable applications and business intelligence.
Ms. Dumais-Chrisope comes to Encore from Bank of America, where she gained 16 years of experience in the financial services industry serving in senior and executive roles. Most recently at Bank of America, Ms. Dumais-Chrisope served as Senior Vice President, Technology Executive. In this role, Ms. Dumais-Chrisope was responsible for enterprise document, content and record services, and led a diverse, global team of 500 IT professionals across sites in the U.S. and India. Prior to this, Ms. Dumais-Chrisope served in leadership roles responsible for business process operations and loss mitigation technology for the bank. Ms. Dumais-Chrisope also served in an executive capacity with Balboa Insurance Group, which was acquired by Bank of America in 2008.
Ms. Dumais graduated from Sault College of Applied Arts and Technology in Sault Ste. Marie, Ontario, Canada.