In Lyon, France, the location of Cabot Credit Management’s largest French operation, our colleagues are working to make a lasting, positive impact on our community while fostering a diverse and inclusive workforce. Because unemployment is high in the region, many young residents are searching for job skills. Recognizing that customer relationship skills can translate across …
Category Archives: Articles
Encore Announces Findings of 2021 Economic Freedom Study
Download the report here Today we announced the findings of our first Economic Freedom Study. The survey asked 2,600 people in Encore’s largest markets, the United States and United Kingdom, their feelings about personal finances and the economy, and explored the impact of the COVID-19 pandemic. With Encore’s mission of creating pathways to economic freedom …
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MCM India is One of ‘100 Best Companies for Women in India’ for Fourth Consecutive Year
Our colleagues at MCM India are showing their commitment to a culture where everyone feels included and welcomed and we’re proud to share they’re being awarded for their efforts. For the fourth year in a row, MCM India has been recognized as one of the 100 Best Companies for Women in India (BCWI) by Avtar …
Leadership Insights: A Conversation with Encore President and CEO, Ashish Masih
This year Encore President and Chief Executive Officer, Ashish Masih, celebrates four years in the role and 12 years with the company. We had a chance to sit down with him to talk about what he learned, his thoughts on Encore’s critical role in the economy, his hopes for the future and much more. You …
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MCM’s CSR Bolsters Community Health, Environment, and Education for Children in India
MCM’s Corporate Social Responsibility (CSR) efforts demonstrate our commitment to making a positive and sustainable impact, through our business, everywhere we operate around the world. These efforts have been on full display in India, thanks to our colleagues there and around the world. In recent months, our colleagues have poured their time, energy, and dollars …
Helping Consumers Achieve Financial Health with Personal Connection
At Midland Credit Management (MCM), Encore’s U.S. subsidiary, we often talk about our empathetic approach to helping consumers pay off debt. But what does that mean? For Shawn Thomas, MCM’s Managing Vice President, Operations, it means listening more than talking — especially when interacting with a new consumer. The conversation can be challenging, but Shawn …
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‘First, You Want to Listen’: How MCM Account Manager Jesse Helps Consumers
Employee Spotlight: Jesse R., Account Manager, MCM Midland Credit Management (MCM) account manager Jesse R. wants the consumers he talks to every day to know they have more in common than not. He answers calls from consumers in difficult situations on a day-to-day basis. The common thread, he said, is that they’re all seeking answers. …
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Encore C-suite Female Executives Discuss Their Inspiration, Philosophy and Advice for Women Colleagues
As we celebrate Women’s Equality Day on August 26, we sat down with three of Encore’s female executive leaders to learn about their accomplishments, what inspires them, their philosophy for success, and advice they would give to other women aspiring to C-suite positions. Read on for more insights from Amy Anuk, Senior Vice President and …
MCM India Supports Their Colleagues, Families and Community During COVID-19 Outbreak
In March, a massive outbreak of COVID-19 tragically began advancing across India. The country’s hospitals and medical resources were stretched to their limits, with many patients struggling to get access to effective treatment protocols, critical medicines, hospital beds and even oxygen. Midland Credit Management (MCM), an Encore Capital Group company, has 2,300 dedicated colleagues in …
MCM Wins Blue Prism’s Strategic Transformation Award for Scaling Intelligent Automation Across Multiple Business Functions
We’re proud to announce that Midland Credit Management (MCM) has won the 2021 Strategic Transformation: APAC All-Star Award at Blue Prism’s 2021 Customer Excellence Awards. The award, now in its fifth year, was given by Blue Prism, a global leader in enterprise robotic process automation (RPA) and intelligent automation. It recognizes MCM’s work in ramping up intelligent …