‘Show Them You’re a Real Person’: How Account Manager Patricia G. Helps Her Peers Find Their Confidence with Consumers

Encore’s Midland Credit Management (MCM) Account Manager Patricia G. is living proof that confidence is a learned behavior, not a personality trait. Having worked in collections since 2001, Patricia knows that confidence is often the key to establishing rapport with consumers and helping them on their path to economic freedom. And while the work came …

Encore’s Midland Credit Management Costa Rica Colleagues Earn Tuition Reimbursement by Helping Others

Employees at Encore’s Midland Credit Management (MCM) Costa Rica site can invest in their futures while giving back to their community and each other. Since 2013, the Adelante program (Spanish for “go forward”) has provided educational reimbursement to eligible employees for completing projects that have a positive impact either inside the company or in their …

Encore’s Midland Credit Management team in India Works to Support Restoration of Green Spaces, Water, and Biodiversity in the Urban Center of Gurugram

This Earth Day, we are reminded that when it comes to protecting Earth’s natural resources, we each have a role to play in the communities we call home. This is the sentiment that drives Encore’s Midland Credit Management (MCM) team in India to continue supporting local efforts to further restore green habitats where MCM operates. …

Encore Celebrates Financial Literacy as a Path to Economic Freedom

April is Financial Literacy Month in the United Stated and United Kingdom, which raises public awareness about the importance of financial education. It’s an issue our company cares deeply about – a commitment that’s rooted in our Mission to help consumers create pathways to economic freedom. That mission extends beyond our doors and the consumers …

‘First, You Want to Listen’: How MCM Account Manager Jesse Helps Consumers

Employee Spotlight: Jesse R., Account Manager, MCM Midland Credit Management (MCM) account manager Jesse R. wants the consumers he talks to every day to know they have more in common than not. He answers calls from consumers in difficult situations on a day-to-day basis. The common thread, he said, is that they’re all seeking answers. …

Encore C-suite Female Executives Discuss Their Inspiration, Philosophy and Advice for Women Colleagues

As we celebrate Women’s Equality Day on August 26, we sat down with three of Encore’s female executive leaders to learn about their accomplishments, what inspires them, their philosophy for success, and advice they would give to other women aspiring to C-suite positions. Read on for more insights from Amy Anuk, Senior Vice President and …

MCM India Supports Their Colleagues, Families and Community During COVID-19 Outbreak

In March, a massive outbreak of COVID-19 tragically began advancing across India. The country’s hospitals and medical resources were stretched to their limits, with many patients struggling to get access to effective treatment protocols, critical medicines, hospital beds and even oxygen. Midland Credit Management (MCM), an Encore Capital Group company, has 2,300 dedicated colleagues in …

MCM Wins Blue Prism’s Strategic Transformation Award for Scaling Intelligent Automation Across Multiple Business Functions

We’re proud to announce that Midland Credit Management (MCM) has won the 2021 Strategic Transformation: APAC All-Star Award at Blue Prism’s 2021 Customer Excellence Awards. The award, now in its fifth year, was given by Blue Prism, a global leader in enterprise robotic process automation (RPA) and intelligent automation. It recognizes MCM’s work in ramping up intelligent …

Tamar Yudenfreund of Encore Capital Group’s Midland Credit Management Appointed to California’s New Debt Collection Advisory Committee

Tamar Yudenfreund, senior director of public policy for Midland Credit Management, an Encore Capital Group company, was recently appointed to The California Department of Financial Protection and Innovation (DFPI)’s newly established Debt Collection Advisory Committee. As part of a seven-member board, Yudenfreund will serve to provide an important perspective to the DFPI as it stands …

Encore Capital Group Celebrates International Women’s Day

Company Continues Strengthening its Diversity & Inclusion Commitment, Ensuring Women Can Thrive at Work. March 8th was International Women’s Day, and for Encore Capital Group, it was an opportunity to celebrate all the women who help our company deliver on its mission of creating pathways to economic freedom. Encore hosted a panel discussion featuring several …