Behind the consumer-centric approach at Encore Capital Group’s Midland Credit Management (MCM) business are thousands of colleagues who day in, and day out, work together to help people find the peace of mind that comes from restoring their financial health. Just like our people put consumers at the center of everything they do, MCM is …
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Caring and Finding a Better Way: How One MCM Manager and Her Team Innovated Through the Pandemic to Support Their Colleagues and Consumers
As COVID-19 swept across the U.S. in early 2020, Jenelle Vinci’s brand-new role at Encore Capital Group’s subsidiary Midland Credit Management (MCM) suddenly got more complex. She had just begun onboarding as the Operations Manager of Document Services Operations, a department that supports numerous teams across the business with the management of key documents the …
‘Show Them You’re a Real Person’: How Account Manager Patricia G. Helps Her Peers Find Their Confidence with Consumers
Encore’s Midland Credit Management (MCM) Account Manager Patricia G. is living proof that confidence is a learned behavior, not a personality trait. Having worked in collections since 2001, Patricia knows that confidence is often the key to establishing rapport with consumers and helping them on their path to economic freedom. And while the work came …
Encore’s Midland Credit Management Costa Rica Colleagues Earn Tuition Reimbursement by Helping Others
Employees at Encore’s Midland Credit Management (MCM) Costa Rica site can invest in their futures while giving back to their community and each other. Since 2013, the Adelante program (Spanish for “go forward”) has provided educational reimbursement to eligible employees for completing projects that have a positive impact either inside the company or in their …
Encore’s Midland Credit Management team in India Works to Support Restoration of Green Spaces, Water, and Biodiversity in the Urban Center of Gurugram
This Earth Day, we are reminded that when it comes to protecting Earth’s natural resources, we each have a role to play in the communities we call home. This is the sentiment that drives Encore’s Midland Credit Management (MCM) team in India to continue supporting local efforts to further restore green habitats where MCM operates. …
Encore Celebrates Financial Literacy as a Path to Economic Freedom
April is Financial Literacy Month in the United Stated and United Kingdom, which raises public awareness about the importance of financial education. It’s an issue our company cares deeply about – a commitment that’s rooted in our Mission to help consumers create pathways to economic freedom. That mission extends beyond our doors and the consumers …
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